Last updated: 12 August 2026

Thank you for shopping at MuseBeeHome.

Many of our products are custom-made, personalized, or produced on demand specifically for each order. Because of this production model, our return and exchange policy is different from that of traditional retail stores.

Please review the information below carefully before completing your purchase.

Returns & Exchanges

Because many MuseBeeHome products are made specifically for each customer, all sales are generally considered final once production has started, except where otherwise required by applicable law.

We normally cannot accept returns, exchanges, or refunds for reasons such as:

• Change of mind
• Buyer's remorse
• Incorrect size selected by the customer
• Incorrect color or product option selected by the customer
• Incorrect shipping information provided by the customer
• Personal preference after receiving the product

We strongly recommend reviewing the product description, images, sizing information, and available options carefully before placing your order.

If you have questions about sizing, materials, product specifications, or customization, please contact us before purchasing.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, missing an item, or materially different from what you ordered due to a production or fulfillment error, please contact us.

We will review the issue and work with you to find an appropriate solution.

To submit a claim:

• Contact MuseBeeHome Customer Support within 7 days of receiving your package.
• Include your order number.
• Provide clear photos and, when helpful, a short video showing the issue.
• Include photos of the product, packaging, shipping label, or product label where relevant.

After reviewing the information provided, we may offer an appropriate resolution, which may include:

• A replacement
• A refund for the affected item
• Another reasonable solution depending on the circumstances

Eligibility for a replacement or refund is subject to verification of the reported issue.

In many cases, you may not need to return a damaged or defective product. However, we reserve the right to request additional information or, where reasonably necessary, request that an item be returned before a resolution is issued.

Wrong Item or Fulfillment Error

If you receive the wrong product, wrong design, wrong size, or another item that does not match your confirmed order because of a fulfillment error, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A clear photo of the item received
• A photo showing the product label or size, where applicable

Once the issue has been reviewed and confirmed, we will arrange an appropriate resolution.

Size Issues

Because our products may be produced specifically for each order, we generally cannot offer returns or exchanges when the customer ordered the wrong size.

Please review the sizing chart provided on the product page before placing your order.

If the product you receive is a different size from the size shown in your order confirmation, please contact us as this may qualify as a fulfillment issue.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase, where possible.

Once a refund has been processed by MuseBeeHome, your bank, card issuer, PayPal, Stripe, or other payment provider may require additional time to post the funds to your account.

Refunds typically appear within 3–5 business days after processing, but the exact timing may vary depending on your financial institution or payment provider.

MuseBeeHome does not control processing times imposed by banks or third-party payment services.

Order Cancellations & Changes

We know plans can change. Because we begin preparing many orders soon after they are placed, we may not always be able to adjust or cancel an order once it has been submitted.

If you would like to change something, please reach out as soon as possible after ordering and we will gladly do our best to help. Once production has started, we may no longer be able to:

• Cancel the order
• Change the product
• Change the size
• Change the design
• Change personalization details
• Modify other product options

We will always try our best to help with any request — just note that changes may not be possible once production has begun.

Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible.

We will attempt to update the address if the order has not yet entered production or shipment, but we cannot guarantee that changes can be made after processing has begun.

MuseBeeHome may not be responsible for packages that are delayed, returned, lost, or delivered incorrectly because of an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, we recommend first checking:

• Around your delivery location
• With household members
• With neighbors
• With your building reception or mailroom
• With the local shipping carrier

If you still cannot locate the package, please contact us with your order number and tracking information.

We will review the situation and assist where reasonably possible.

A package marked as delivered does not automatically qualify for a refund or replacement.

Claims Submitted After 7 Days

We recommend inspecting your order as soon as it arrives.

Claims involving damaged, defective, missing, or incorrect products should be submitted within 7 days of delivery so that we can review the issue promptly.

Requests submitted after this period may be more difficult to verify and may not qualify for a replacement or refund, except where otherwise required by applicable law.

Contact Us

If there is an issue with your order, please contact us before opening a payment dispute or chargeback whenever possible.

Our customer support team will be happy to review your situation and help determine the appropriate next step.

• MuseBeeHome Customer Support
• Email: [email protected]

Please include your order number and relevant photos when contacting us about an order issue.

MuseBeeHome — Where Inspiration Finds a Home.